Dutch Customer Service Representative - London

£18.000 - Customer service
Ref: 7 Date Posted: Friday 20 Apr 2018
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*This is a technical customer service role and would suit somebody with technical experience or interest*

Our prestigious client is looking for fluent Dutch Customer Service Representatives. Full training will be given - if you possess the communication skills and have a great attitude to teamwork, our client will teach you the rest!

You will support customers who are having challenges and are contacting us via phone, email or chat.

The role:

  • Communicate via telephone, mail and/or chat with existing customers in order to solve their enquiries
  • Give information about the product or service to existing customers and prospects
  • Transfer more difficult inquiries to higher level if necessary
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Maintain received information properly in the system

Your skills:

  • Fluent spoken and written DUTCH
  • Excellent command of English
  • Excellent communicator
  • Superb at building rapport with customers
  • Excellent numerical and verbal reasoning skills
  • Top-notch MS Office skills

Our client offers a competitive salary and excellent benefits.

Job Type: Full-time

Salary: £9.50 to £12.00 / hour